Privacy Policy
1. Introduction
Welcome to YourFurnitureHub. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.
2. Controller Information
Company Name: [Your Company Name]
Registered Office: [Company Address], UK
Contact Email: [privacy@yourfurniturehub.co.uk]
Contact Number: [Customer Service Number]
3. What We Collect
We may collect the following categories of information:
Personal Identification Data – name, email address, phone number, billing/delivery address.
Payment Details – card information processed securely via our payment gateway.
Account Credentials – username, password (hashed and secured).
Order History – items purchased, delivery dates, finance options selected.
Usage Data – IP address, browser type, pages viewed, shopping cart contents, time on site.
Communications – inquiries, reviews, marketing preferences.
4. How We Collect Your Data
Directly: When you create an account, place an order, subscribe to newsletters, or contact us.
Automatically: Via cookies and web analytics tools (e.g., Google Analytics) to understand site usage.
From Third Parties: For example, payment processors (e.g., Stripe) or finance providers (Novuna Finance).
5. Why We Use Your Data
We process your information to:
Fulfill orders and deliver products
Process payments and manage finance applications
Provide customer support
Send order updates, receipts, and relevant marketing (if opted in)
Analyze and enhance website performance and user experience
Prevent fraud and comply with legal obligations
6. Legal Basis for Processing
Our lawful grounds include:
Contract Performance – to process orders and fulfill customer agreements
Legitimate Interests – to improve services, detect fraud, and advertise to consenting users
Consent – for email marketing and optional cookies
Legal Obligation – to retain financial records and comply with regulations
7. Sharing Your Information
We may share your data with:
Service Providers: delivery couriers, payment gateways, IT support
Finance Partners: Novuna Finance for application processing
Legal/Tax Authorities: when required by law
Advertising Platforms: only with your consent (e.g., Facebook Ads, Google Ads)
We never sell your personal data to third parties.
8. Cookies & Tracking
Our site uses cookies and similar technologies to:
Provide essential shopping functionality
Monitor site usage and performance metrics
Deliver personalized content and marketing
You can manage cookies via your browser settings. Disabling them may affect some site features.
9. Marketing Communications
If you opt in, we’ll send promotional emails and offers. You can unsubscribe anytime via links in emails or by contacting us. We never send spam and won’t share your contact info with third parties for unsolicited marketing.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct or update inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent for marketing
To exercise your rights, contact [privacy@yourfurniturehub.co.uk]. We aim to respond within 30 days.
11. Data Retention
We retain your personal data for as long as necessary to:
Fulfill transactions
Meet legal and tax requirements (usually 6–7 years in the UK)
Resolve disputes and enforce agreements
Provide ongoing support and service
12. Data Security
We implement robust measures such as:
Secure servers & encrypted storage
HTTPS across the website
Regular access controls
Staff training on data protection
While no system is completely secure, we work hard to protect your information.
13. Children’s Privacy
Our site is intended for users aged 18+. We do not knowingly collect data from minors. If you believe a child has provided information, please contact us and we’ll delete it.
14. International Transfers
Data may be processed by third-party providers outside the UK (e.g., EU, US). We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in practices or legal requirements. We’ll post the revised version with a “Last updated” date at the top and, where significant, notify registered users.
16. Complaints & Contact
For questions or complaints, contact our Data Privacy Officer at privacy@yourfurniturehub.co.uk or call [Number].
If unsatisfied, you can lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
Last updated: 24 July 2025
Next Steps
Populate placeholders (company name, address, contact email/phone).
Confirm analytics/marketing tools and list any third-party services.
Ensure explicit consent mechanisms are implemented for cookies and marketing.
Link this policy to your site footer and checkout pages.
