1. Introduction

Welcome to YourFurnitureHub. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to comply with these Terms. Please read them carefully before making a purchase.

2. About Us

YourFurnitureHub is a trading name of [Your Company Name], a registered business in the UK (Company Number: XXXXXXX), with its registered office at [Address].

3. Products and Services

• Descriptions & Pricing: We make every effort to display accurate product information, including colours, dimensions, and materials. Prices include VAT and are subject to change without notice.

• Availability: Products are subject to availability. If an item you ordered is temporarily out of stock, we will notify you promptly and offer alternatives or a refund.

4. Ordering & Acceptance

• Orders placed on the site constitute an offer to buy.

• Once you complete checkout, you’ll receive an email confirmation. This does not yet constitute acceptance.

• Acceptance occurs when we ship the product or send a dispatch email—whichever is earlier.

5. Payments

• We accept major debit/credit cards and finance options via Novuna Finance (see separate finance terms).

• Full payment is required at the time of order, unless a finance option is selected.

6. Delivery & Title

• Delivery timescales are indicative. We aim to ship within the timeframe shown on the product page.

• Title and risk pass to you upon delivery.

7. Returns, Refunds & Cancellations

• Cooling-off Rate (14 days):
  You can cancel an order for any reason within 14 days of delivery. Items must be unused and in original packaging.

• Refund Process:
  Once the returned item is inspected, we’ll process your refund to the original payment method within 14 days.

• Cancelling Before Dispatch:
  To cancel before dispatch, contact us immediately. If it has already been dispatched, return fees may apply.

8. Faulty & Damaged Goods

• Check your order on delivery.

• Report any damage or defects within 48 hours. We will arrange repair, replacement, or refund at our discretion.

9. Warranty

• Most products carry a manufacturer’s warranty (12 months, unless specified).

• Warranty is invalid if product is misused, modified, or handled negligently.

10. Finance Terms

• Any finance option is subject to credit approval by Novuna Finance.

• If declined, you can choose alternative finance options or pay in full.

11. Liability & Exclusions

• We comply with consumer protection laws, including the Consumer Rights Act 2015.

• We are not liable for indirect, special, or consequential losses (e.g., loss of profits).

• Our total liability is limited to the price paid for the product.

12. Privacy & Data Protection

• We collect personal data to process your order and may share it with service providers (e.g., delivery and payment partners).

• Our full Privacy Policy is available on our website.

13. Intellectual Property

• All website content, images, and designs are owned by or licensed to YourFurnitureHub.

• You may view and print materials for personal use, but commercial copying or distribution is prohibited.

14. Events Beyond Our Control

• We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, strikes, transport disruptions).

15. Changes to Terms

• We may revise these Terms occasionally. The updated version will be posted on our site with a revised date.

• Continued use after changes indicates acceptance of revised Terms.

16. Governing Law & Jurisdiction

• These Terms are governed by the laws of England and Wales.

• Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Last updated: 24 July 2025

Next steps for implementation:

• Insert your formal company name, registration number, and detailed address.

• Specify warranty duration per product category (e.g., 24‑month warranty for sofas).

• Link out to your Privacy Policy and Shipping FAQs.

• Adjust return windows or delivery expectations as needed.